Ordering Guidelines

We require purchase orders for all Vero Beach Museum of Art transactions. If your order is placed by noon EST, The Museum will ship within 3 business days, barring unforeseen circumstances. For memberships purchased on-line, membership cards will be shipped within two weeks of purchase.

Making Changes or Canceling Your Order
If you need to make changes to cancel an order in the United States, please call Customer Service at 1-772-231-0707. Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing orders.

VBMA Adult Public Programs Refund Policy
All Sales are final; please review your reservations carefully before submitting; we are unable to offer refunds or exchanges beginning sixty (60) days before a scheduled program. However, the value of cancelled reservations may qualify as a tax-deductible donation; please notify the Museum at your earliest opportunity before the program date. Occassionally, programs are cancelled or postponed due to circumstances beyond the Museum's control. When this occurs, you may elect to have your reservation honored for the rescheduled date or you may receive a refund if applicable. In some cases, the performance contract may set refund limitations. All refunds or exchages are subject to a $10 non-refundable convenience fee.

VBMA Museum Art School Refund Policy
Requests for refunds are made in writing to the Museum Art School office during the term's Drop/Add week. No refunds are possible after the term's Drop/Add week. Please contact the Museum art School office for Drop/Add week dates and forms. Film Studies and Opera Studies are subject to the Museum Art School's Refund Policy.

We take orders online only. Payment options are Visa, MasterCard and American Express.

We happily refund the purchase price of the merchandise, plus applicable sales tax, for any items that do not satisfy you. We will issue a credit on your account/credit card for items that are authorized. A re-stocking fee may apply. Please see our complete return policy for more details.

Product Availability
We try our best to fill all orders. Sometimes we underestimate demand and do not have items in stock. We will inform you if an item is no longer available or will be delayed. We also reserve the right to limit quantities based on merchandise availability. We will inform you if the Museum is completely out-of-stock on an item or if the item is on back-order prior to completion of your order.

If we are temporarily out of stock, you can backorder an item by prepaying. When the product is in stock, we will automatically ship it to you.

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3001 Riverside Park Drive       Vero Beach, Florida 32963       phone: (772) 231-0707       fax: (772) 231-0938  
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